Hotel Mavino

Small hotel in a fantastic location in Sermione. I would recommend a room with lake view. Rooms are kept spotlessly clean and air conditioning was very good. Very handy having a small fridge in the room and the safe was free to use. All the staff are very friendly and welcoming. The only criticism was the breakfast. Hot food not replenished leaving very little choice if you arrived for breakfast a little later. Orange juice always running out or not available at all. Bean to cup coffee machine was good, but management need to buy a new toaster! You had to put bread through five to six times to get a medium toast even on the highest setting.

I really liked the hotel location, the room, and the receptionists. It's too bad the breakfast staff are really stingy with their scrambled eggs and cream cheese. I don't get it. Breakfast is served from 7:30 to 10:30, and they stop serving scrambled eggs at 9. They will tell you the scrambled eggs are coming but that won't. I just saw them say the scrambled eggs are coming to 4 people at 9 and 40 minutes have passed and it's clear that they don't have any intention to replenish the eggs. Same thing happened the day before. If you only plan to replenish your eggs until 9 state that the breakfast hour ends at 9. It's simple.

This hotel was perfectly positioned, just a few steps out of the busyness of town but close to everything. The rooms were great, although could have done with extra pillows. The lady serving in the restaurant for breakfast was a force to be reckoned with, you never knew what ‘mood’ you would get day to day, and once the food runs out that’s it, even if there is another hour for breakfast. On arrival, make sure you have printed your parking permit or use the QR code on your phone to gain access to the parking lot. You then have to go into the ‘kiosk’ once you have parked and check in. If you don’t have a print out of your booking ask the staff to do it as you need to leave it on your dashboard. Once you have done that the golf cart picks you and your luggage up and takes you through very crowded streets to the door of your hotel. Excellent service. When checking out, make sure you book in advance or you will find you have to wait. They only go every 20 mins. We had some problems with checking out and the hotel staff not settling our bills correctly, then ringing us for payment. All sorted but would have been good for them to do it right while we were there. Try Il Girasole restaurant (with the leaves growing as the ceiling) just under the hotel, it is excellent value and delicious.